Challenge

The healthcare industry faces inefficiencies in patient management, resulting in longer wait times, fragmented medical histories, and limited accessibility for patients, doctors, and supporting healthcare staff.

Key pain points include:

Time inefficiency: Patients repeatedly providing the same medical history across different healthcare providers.
Data fragmentation: Lack of a unified system where doctors can seamlessly access and update patient records.
Limited accessibility: Family members, nurses, and administrators struggle to act on behalf of patients due to restrictions and unclear permissions.

With the Stitch Index Patient Portal, we set out to create a seamless, secure, and accessible solution that streamlines healthcare interactions for patients and medical professionals alike.

Solution

By addressing inefficiencies in patient data management and accessibility, Stitch Index aims to:

Reduce wait times by enabling pre-appointment data entry.
Improve medical data continuity, allowing doctors to access full patient histories without redundant questioning.
Enable secure role-based access, ensuring nurses, doctors, and family members can only access necessary information.
Enhance the patient experience with a user-friendly booking system and knowledge hub.

Approach

Research & Stakeholder Insights

To understand the healthcare landscape, we identified key stakeholders and their needs:

Patients & Family Members – Need seamless booking, record access, and medication tracking.
Doctors & Nurses – Require real-time access to medical histories and the ability to update information securely.
Clinics, Hospitals & Aged Care Facilities – Seek improved patient data sharing and operational efficiency.
Pharmacies – Need streamlined prescription management.

User Personas

Margaret - The Senior Patient

Margaret, 75, prefers a simple and accessible interface to manage her medications and book appointments.

Sarah - The Cancer Patient

Sarah, 52, wants a comprehensive treatment tracking system where she can access medical records, coordinate appointments with specialists, and securely message her doctors.

John - The General Practitioner

Dr John needs quick access to patient medical histories, prescriptions, and referrals to reduce time spent on paperwork and focus on patient care.

Results & Impact

Reduces appointment wait times by up to 30% through pre-appointment data entry.
Minimises paperwork and administrative overhead for medical professionals.
Improves patient engagement with an easy-to-use knowledge hub and self-service tools.
Enhances security by implementing role-based access, ensuring sensitive medical data is protected.

Key Learnings & Next Steps

Expand AI capabilities for automated report generation and predictive patient insights.
Enhance integration with doctors’ portals, ensuring a seamless B2B connection.
Introduce multi-language support to serve diverse patient populations.

Conclusion

The Stitch Index Patient Portal is set to revolutionise patient-doctor interactions by reducing inefficiencies, improving accessibility, and enhancing security. The project’s success lies in deep stakeholder research, competitive market analysis, and a user-first design approach.

As healthcare continues to embrace digital transformation, Stitch Index will evolve to meet new patient expectations, regulatory requirements, and technological advancements.